NDIS support coordination and support coordination helps participants navigate those opportunities. Exceptional coordinators aren’t afraid to think outside the box, embracing new technologies and innovative services that empower participants to live more independently.

The NDIA defines the role of a support coordinator as an intermediary that interprets and manages the complexities of choice and control, helping participants to establish their unique, tailored and whole-of-life support program. This includes facilitating communication between participants, their supporters and providers and identifying and recommending options that align with the participant’s goals and aspirations.

Understanding NDIS Support Coordination

During a planning meeting, a good NDIS support coordinator will work with the participant to establish their goals, needs and aspirations and develop an action plan. This will include an outline of the key areas that a participant may require assistance with (including informal supports, mainstream services, and funded supports) and a schedule of how these are to be delivered.

Ideally, the support coordinator will be available to assist with implementation of this action plan. This will include supporting participants to meet with service providers and trying out new supports to see how they fit their circumstances, preferences and requirements. It’s also the support coordinator’s job to help participants understand the broader range of community, government and funded supports that are available to them.

Support coordinators should be able to provide referrals to other service providers in accordance with Partner In Your Care’s Providing Information, Advice and Referrals Policy and Procedure. They should also be able to provide any relevant report requested by the participant or NDIA. This could include an initial plan implementation report, a mid-term plan implementation report or a plan reassessment report.